In Progress Reminders

It is possible to send in progress reminders to citizens that save forms but don't submit them within a customisable time range.

There are 5 settings for each environment that you can alter yourself in eGovHub System Management > Settings:

Name	Example Value	Description
InProgressReminderEnabled	true	You can enable or disable the reminders by setting this to true or false per environment.
InProgressReminderFormAgeHours	72	The default value for this setting is set to '72'. Therefore only the forms that have not been modified for 72 hours or longer will receive a reminder, this can be changed to whatever you feel is best suited. If the value was set to 0 it would process every form that is in progress, even if the last time it was modified was 5 minutes ago.
InProgressReminderSubjectTemplate	Reminder to complete your form - Form reference: , Form type:	You can set the subject of the email to whatever you wish
InProgressReminderBodyTemplate	Thank you for starting a form. You can complete this form by using the reference number: .	You can set the body of the email to whatever you wish.
InProgressReminderProcessingStartDate	2017-12-10	This setting is to stop old forms being processed, for example if you have incomplete forms that date back to 2015 you may decide that you do not want these to be sent an email as they are so old. If the value of this setting is left empty it will only process forms that have been modified in the last week. You can set the date to whatever you feel most suitable e.g forms that have been modified in the last 6 months. The format must be 'yyyy-mm-dd' e.g 2017-06-28.

You will also need to contact help.ieg4.com to ensure that the service that sends in progress emails reminders is running.