Reporting an issue

Reporting an issue with an asset

As shown in the 'Pulling assets into a map' article, one simply needs to click the 'Select this' button to record the asset to then use when creating a job i.e. the following shows the button:

Asset as an icon

And the following shows how, when the 'Select This' button is pressed, a yellow circle is drawn around an to make it obviously selected:

Selected asset

Important - in order to select an asset in a form, you first need to ensure that the form enables assets to be selected. This is done within the Map item set up as shown below:

Reporting a non-asset based issue

Sometimes you want to report issues that are not specific to an asset e.g. a pothole in the road.

To do this you simply need to ensure that you have the following option checked:

Where this is checked, it is possible to report an issue anywhere within the boundary of the council (if there is one).

When a location is set, it displays as a red circle as shown here in the top left of the map picture:

Issue location

This location will then be passed with the job details when a job is created, which is covered in the next article.