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OneVu Digital Platform

The OneVu Digital Platform

Your council's service transformation begins here.

IEG4’s OneVu solution is a digital platform designed to enable the digital transformation of how council services are delivered and used. OneVu has helped to enable a wide range of councils (e.g. districts/unitaries/shared services) to:

• reduce phone calls/face-to-face to contacts by up to 50% across ALL departments

• replace document management systems corporately and enable over 184 separate processes to be managed / tracked by citizens online

• create a complaints management application

• create a registrar’s service

OneVu also facilitates the removal, with no code, of other case management systems. OneVu provides a common user interface for citizens to communicate, in a single cross-council service, to any back-office department. It is a single digital portal for citizens. From OneVu, your citizens can:

• find out when their next benefit payment date is

• find out the day of their council rent statement

• find a copy of their council tax bill

• find details of their taxi licence and when it needs to be renewed

• request a bulky waste uplift

• see when the fly tipping they reported will be resolved and the outcome of the investigation

• track the progress of a social care finance assessment

• pay a parking fine

• search for community services to help a parent get out and about more or help around the home

• and much more…

As citizen expectations increase, the inherent complexities of a council need to be presented in a simple to use and intelligible manner to the citizen. One that makes self-serve simple and reduces avoidable contact. The OneVu approach is one of cohesive services that deliver consistent, attractive user experiences driven by integration. It's a sea change from what many councils have now - a patchwork quilt of bolted together solutions with vastly different user experiences.

Core Functionality

Creating an account

Critical to effective take up of any digital service is in ensuring a simple process of signing up to the service.

OneVu enables a citizen to create an account using:

Get Answers Fast

The first thing a customer sees when they access OneVu is the Get Answers Fast page with PC on left, smartphone on the right:

One can see that the menu is collapsed into a menu icon in the black bar and the options change from a grid into one after the other.

It is important to note that the options available in here are customisable by you. Indeed the options available, their name and description below the title were all added by Kings Lynn & West Norfolk Council. Plus, it is possible to change the order of the departments ad hoc when demand shows certain departments are getting more calls than normal. Details of how to do this are explained later in the section.

Also important is that there are two types of department - or tile in our terminology. Tiles with and without personalisation. Those which have personalisation will have the ability to connect and view information specific to themselves rather than static questions and answers.

So in the above screenshot Council Tax and Benefit departments provide personalised questions and answers.

Submit a Request

To maximise the usage of online services there is a dedicated ‘Submit a request’ area for customers to:

• View in-progress forms

• View completed forms

• Search for online forms

• Browse all forms

Viewing in-progress forms

Currently, even without OneVu, there is the ability to save a form for later and return to it. When a customer saves their form they are sent an email to get back to where they left off.

But with forms completed in OneVu, this email becomes less if not totally irrelevant because the customer can see any forms they’ve started previously and jump back to them whenever they like.

The following illustrates this:

As one can see the user can see the form’s reference number as well as the date it was started and the date it was last used.

If one attempts to start a form where one of the same type is in progress the following will be presented:

Completed Forms

The Completed forms tab is identical to the 'In-progress forms' tab, except of course it is for forms that have already been submitted and one cannot click on the tile to launch it.

Finding a form

Something we continuously found when looking at Council websites was that finding services was difficult if you didn’t know the actual name of the service. For example a customer wants to apply for a single person discount on their council tax but they don’t actually know what this discount is called just that they should get a reduction.

  So they could type something like:

I live alone
My partner moved out
25% discount
Council tax discount

Therefore, built into OneVu is the ability to add keywords and search strings that link to, and thus find, online services. The following illustrates this:

The search keywords are added with eGovHub Form Management as outlined here:

Browse All Forms

Simply provides an alphabetically sorted list of all forms that are visible to OneVu.

Changing Address

One of the most common transactions in councils, it is an important element of a council's service delivery. As such, the ability to change one's address is a vital function within the OneVu.

The important thing to note is that where a person chooses to change their address this will invoke IEG4’s Council Tax Change of Address form if a Council is licensed to use it.

If they do not have IEG4's change of address form then there will only be the 'Change (profile only)' option.

Otherwise the user will be prompted to enter their new address in a set of fields.

IMPORTANT

When a person completes a the date that they indicate they've moved house is what is used. So if a person says they're moving in two weeks from now, the address will not start being pre-populated into online forms until that date is reached.

When the address is changed via 'Profile only' mode it takes effect on the day of the change.

Changing Name

The name change function is as simple as pressing change and then providing the details of the new name.

However, in the screenshot above one can also see that there is some text. This is customisable help / guidance, which is changed by the setting:

Optional notice displayed on Profile Name change, for example, when a change name form is also required

As documented here:

Settings - OneVu

Bookmarked Services

Where a council is licensed for Your Area - Community Directory a user is able to see / remove any community services that they have 'bookmarked' for later review.

There is also the ability to add Services to here, which navigates the user from their profile over to the Your Area part of OneVu.

Two factor authentication

It is possible to enable two-factor authentication to add further security.

This can be provided via the following:

Microsoft Authenticator
Google Authenticate
Authy

Best practice surrounding authentication of users stipulates that 2 factor authentication should be used. This is particularly true in Local Government and Health where all of our customers work.

For all services, which are not customer facing we now have the means to provide 2 factor authentication. In the context of OneVu this would be:

OneVu Control (Management area)
Customer Service Vu
Forms Portal

I.e. places which back office staff can access content and user information and or case data.

Best practice built in

Part of IEG4's product strategy is to use government best practice and, within its technical strategy, to ensure we take a standards based approach to the things we do.

To that end when building two factor authentication we have provided via two mechanism that both hold true to the strategic elements mentioned.

The two mechanisms are:

Via SMS (leveraging GOV.UK Notify)
Via an authenticator app (Microsoft, Google, Authy)

It is enabled by IEG4 and you will need to request it to be enabled via the help desk i.e. here

Functionality provided

When this functionality is enabled a person logs in as normal and shown below:

The user then has the ability to choose between getting a code sent in a text message and using the authenticator app.

Note that it is possible to limit this to being just SMS / Authenticator App or both by each application.

Integration via SMS

Leveraging GOV.UK Notify we are able to send text messages to users. If a user select this option they will be presented with the following the first time they access it. I.e. their phone number needs to be captured and associated with their user account before they can enter the two factor code.

We have purposefully made this a combination of 6 letters and numbers for additional security.

Note

In order to use this function you need to:

a) Provide us with a Template ID in Notify

b) Add the content we provide you to this template

c) Be aware only the first 25,000 SMS from Notify are free of charge.

Integration via an Authenticator App

We have provided support for three distinct authentication apps.

Microsoft
Google
Authy

In practice your organisation is likely to use Microsoft as its 2nd factor authenticator but have support for all three.

So when a user chooses the Authenticator app option they will see this:

In order to connect the authenticator app to a user's account they scan the QR Code and this creates the link. This is a one off process and at the point of making the connection for the first time the code they are provide is then entered in the confirmation box.

As Microsoft will be the most common client local government and the NHS we show below how this works. So in the Microsoft Authenticator app there is an Add Account function.

The user selects 'Work or school account' and the camera is triggered to scan the QR Code.

The user once connected will be given a code and it is this that is entered.

The linking via QR Code is a one-off activity.

Security is a core tenet of the design of our systems and it is why this functionality has been built for our local government and health customers.

Integrations

Introduction

OneVu, being a platform containing self service functionality, pro

The integrations we have within OneVu, will enable data from a back office application to be retrieved into the citizen portal.

For each department and system providing functionality in this area we will outline the data items available for that back office system as well as the registration data (security questions) used to authenticate a citizen.

Integrations that are leveraged by forms will generally involve passing data from a form to another application.

Council Tax

Civica

Unlike traditional, silo (council department) specific self-service portals you are in control of:

What content shows
How it shows I.e. the layout and style of the content
When it shows I.e. you can add conditional rules to show/hide content based upon criteria

Registration

In order to access data the citizen needs to answer some security questions.

The security questions for this functionality are:

Last name
Account Number
House Number
Postcode

What does it provide?

The service enables Council Tax account information on:

Balances,
Instalments,
Recovery,
Billing,

To be provided to citizens.

Northgate

Unlike traditional, silo (council department) specific self-service portals you are in control of:

What content shows
How it shows I.e. the layout and style of the content
When it shows I.e. you can add conditional rules to show/hide content based upon criteria

Registration

In order to access data the citizen needs to answer some security questions.

The security questions for this functionality are:

Last name
Account Number
House Number
Postcode

What does it provide?

The service enables Council Tax account information on:

Balances,
Instalments,
Recovery,
Billing,

To be provided to citizens.

Capita

Unlike traditional, silo (council department) specific self-service portals you are in control of:

What content shows
How it shows I.e. the layout and style of the content
When it shows I.e. you can add conditional rules to show/hide content based upon criteria

Registration

In order to access data the citizen needs to answer some security questions.

The security questions for this functionality are:

Last name
Account Number
Postcode

What does it provide?

The service enables Council Tax account information on:

Balances,
Instalments,
Recovery,
Billing,

To be provided to citizens.

Data Items

The following Data Items are available to use with Capita Council Tax:

Payments

Capita Pay360

We provide the ability to integrate to Capita Pay360 as a no code service within eDesigner.

Details here:

OneVu Control

Two factor authentication

It is possible to enable two-factor authentication to add further security.

This can be provided via the following:

Microsoft Authenticator
Google Authenticate
Authy

Best practice surrounding authentication of users stipulates that 2 factor authentication should be used. This is particularly true in Local Government and Health where all of our customers work.

For all services, which are not customer facing we now have the means to provide 2 factor authentication. In the context of OneVu this would be:

OneVu Control (Management area)
Customer Service Vu
Forms Portal

I.e. places which back office staff can access content and user information and or case data.

Best practice built in

Part of IEG4's product strategy is to use government best practice and, within its technical strategy, to ensure we take a standards based approach to the things we do.

To that end when building two factor authentication we have provided via two mechanism that both hold true to the strategic elements mentioned.

The two mechanisms are:

Via SMS (leveraging GOV.UK Notify)
Via an authenticator app (Microsoft, Google, Authy)

It is enabled by IEG4 and you will need to request it to be enabled via the help desk i.e. here

Functionality provided

When this functionality is enabled a person logs in as normal and shown below:

The user then has the ability to choose between getting a code sent in a text message and using the authenticator app.

Note that it is possible to limit this to being just SMS / Authenticator App or both by each application.

Integration via SMS

We have purposefully made this a combination of 6 letters and numbers for additional security.

Note

In order to use this function you need to:

a) Provide us with a Template ID in Notify

b) Add the content we provide you to this template

c) Be aware only the first 25,000 SMS from Notify are free of charge.

Integration via an Authenticator App

We have provided support for three distinct authentication apps.

Microsoft
Google
Authy

In practice your organisation is likely to use Microsoft as its 2nd factor authenticator but have support for all three.

So when a user chooses the Authenticator app option they will see this:

As Microsoft will be the most common client local government and the NHS we show below how this works. So in the Microsoft Authenticator app there is an Add Account function.

The user selects 'Work or school account' and the camera is triggered to scan the QR Code.

The user once connected will be given a code and it is this that is entered.

The linking via QR Code is a one-off activity.

Security is a core tenet of the design of our systems and it is why this functionality has been built for our local government and health customers.

The basics

If you have OneVu, it can be accessed by simply adding /manage to the end of your URL for OneVu.

Updating the departments available

OneVu was designed to provide a single view across all of a council’s departments. Therefore you have the ability to add/edit/delete the departments/options available to customers as soon as they log in.

Once you have logged into OneVu Control, the first option is Data Silos. It is within here that one updates both the departments available and the content available for each department.

The following shows this screen when opened and departments have already been added:

Changing department order

The above list controls the order these are displayed inside OneVu. Using the arrows one can move departments up and down. This is very useful if you add / remove a department from the top 3-6 services at certain times of year.

Once you change the order a banner will appear to remind you to save the change:

Silo Types

The are two types of silo (department):

Static - like most websites, the content will be changeable by you but doesn't dynamically change to reflect the citizen.
Dynamic - initially the content will be static but after the citizen has authenticated themselves they will then see personalised content for themselves.

Adding a 'static' silo

In order to add a new 'static' content based department one needs to click on the plus button to the right of the ‘Static data silo’ within the Silo templates section at the foot of the Data Silo Configuration screen:

The following illustrates what appears once this is done:

Notice that there is a large pale yellow bar at the top alerting you to the fact that this content is hidden from OneVu. Clicking the 'Show Silo' will push this into public view and bar's colour and content changes to reflect that it is shown:

There are five panels available in a silo. Not all of these are relevant to a static silo but this keeps the UI consistent.

We will walk through each of the panels of functionality below.

Settings

As one can see there are four settings within the Settings area:

The first two Silo Title and Silo Sub Title enable you to give a user facing name and description to the new department. Once saved these manifest themselves like so:

The next two settings around about enabling you to control cosmetic appearances.

CSS Class

This setting has a default of 'silo-default'. But it is possible to contextualise this to the given department:

We would not advocate this just for the sake of it but the benefit of having context sensitive silo classes is that you're able to style a given department in a unique manner like so:

Using this means that you can associate icons and logos with a department in CSS

So the icons, in the top right above, can be contextual to the department even if you later move them around below:

Silo template base

Within a department it is also possible to alter the view/layout of the questions and answers and there are two templates available:

1) Tile based questions and answers

2) Expandable questions and answers

Importantly, you can have 1 layout for one department and different layout for another. I.e. Benefits could have expandable questions and answers and Housing could have tile based answers.

This is what this setting controls.

1) Tile based questions and answers

The default is tile based answers, which will have the following value:

./silo-detail-template-tiles.html

This makes the content within a department structured like a grid of 'tiles':

This is a good option IF there are a lot of FAQs with short sharp answers.

This is a BAD option IF there is a lot of content to ANY of the sections in there.

2) Expandable questions and answers

Set the setting to:

./silo-detail-template-faq-single.html

To get the content for a department to span the full width of the page and have a height that scales to the content. See the example below, which shows that this function can still be used to show a grid but spans the full width:

Nearly all councils using OneVu use the above layout for their content.

Connection Requirements

This is covered in the Dynamic Content Management section .

Data Items

This is covered in the Dynamic Content Management section .

Data Tiles

This is covered in the Simple Content Management section .

Notification Configuration

This is covered in the Broadcast > Set up section .

Data Item Collections

Collections

The most powerful things that you will do in terms of data presentation in OneVu will likely revolve around collections of data.

A collection could, for example, be a list of payments, a collection of contact details, a list of all family members, a series of invoices, a list of documents issued etc.

In order to be able to show collections of details, we need a different format to enable OneVu to understand that it is a collection. Let’s go back to our data item that had a zero:

${TransactionDetail.Payments[0].TransAmount}

If we look, we might find that TransAmount is is just one of 9 pieces of data available for every payment made for council tax.

Let’s say we wanted to show a list of all payments with these two fields

PostedDate - TransAmount

I.e. if the last three payments were made on the first of the month for 104.00 we want it to show:

01/03/2020 - 104.00

01/02/2020 - 104.00

01/01/2020 - 104.00

How can we do this?

Handlebars

The way we do this is using a format called ‘handlebars’. Or in lay terms two curly brackets around things. I.e. {{ Thing }}

When working with collections what you need to do first is see where the [0] is. This is effectively telling you this is a collection.

So for:

We can see the collection is:

TransactionDetail.Payments

Because the [0] is after the word Payments.

Now we know the name of the collection we need to tell it what to do with that collection. To do this we add an action/rule.

What we are trying to do is show the date each payment was made and the amount. This is how we do this:

Basically this is saying for each payment made show PostedDate and TransAmount separated by a hyphen.

So if you want view contents in a collection you will use:

To tell OneVu to retrieve contents from the collection for each row in that collection.

You then place the actual name of the field i.e. TransAmount inside double curly brackets. So if we additionally wanted to show the payment transaction description (TransDescription) and payment reference (Reference) we would do this:

Giving a result like this where there were three payments in the collection:

Data item calculations

Sometimes the answer provided back from back office APIs is in a format one would not want to show the customer.

Sometimes you might want to show data that is retrieved from the back office in a different way. OneVu now has the ability to do calculations to derive a value that is not present in the back office APIs.

For example, entitlement to benefit is always passed as a weekly value. But what if you wanted to show this as a monthly value for someone that is paid monthly.

So let's say you wanted to show this:

You are entitled to: £100.00 per week
This is the same as: £433.33 per month

The back office APIs for all three back-office systems will give the value weekly so there will be a data item for weekly HB entitlement. As we want to show the monthly value we can do a calculation to get this.

The following is an example Data Item for weekly HB award (Capita back office)

${Claim.Hb.BenefitAward.AwardAmount}

To calculate the monthly amount I use the following:

${(Claim.Hb.BenefitAward.AwardAmount * 52 / 12)}

Therefore to do a calculation one needs to add regular brackets () around the data item name and the calculation to be done. So in this case it will automatically multiple the weekly value by 52 and then divide that by 12 to get the monthly amount.

If it were a council tax benefit award you might want to show it as an annual award so:

${(Claim.Hb.CouncilTaxAward.AwardAmount / 7 * 365)}

I.e. the value is being divided by 7 to get the daily award and then multiplied by 365.

Calculations can be as complex as you like. The only thing that's important is understanding the format that needs to be used. In the following example, say we want to calculate:

Weekly Council Tax Charge - CTS non dep deductions - (20% of Excess Income) to get to the CTS award.

The following is the calculation for this:

(

(CurrentEntitlement.Lcts.Breakdown.Weekly

CurrentEntitlement.Lcts.Breakdown.NonDepDeduction)

(CurrentEntitlement.Lcts.Breakdown.ExcessIncome * 20 / 100)

)

}

I.e. the two separate calculations need to be inside brackets. And the overall calculation needs to be inside brackets too. Also of note in the above is that is possible to add / subtract / multiply / divide back office values together.

Cool Example

The following example does rely upon you having some knowledge of HTML / CSS but illustrates that with little effort something v nice can be achieved:

Here is what was added and on the right is what the user sees. Basically we are creating a pie chart. And the pie chart wedge is being filled by the amount of their housing benefit entitlement as a percentage of their rent. We can see the weekly HB amount is divided by the weekly rent and multiplied by 100 to calculate it as a percentage:

<div class="pie"

style="width: 200px;

height: 200px;

border-radius: 50%;

background: conic-gradient(var(--accent-color) 0, var(--accent-dark)

(

(Claim.Hb.Entitlement.WeeklyAmount /Claim.Hb.Entitlement.WeeklyLiability)

*100

)}

var(--main-color) 0, var(--main-color-dark) 100%);”>

</div>

The only limitation with calculations is that it cannot be used on arrays/collections of data.

Track My Requests

One of the primary reasons that alternative citizens accounts fail to engage customers effectively is that they don’t answer one of (if not the most) common questions customers ask.

“When will something be done?” I.e. “When will my benefit claim be sorted?”

Many customers interactions with the council will solely be to report something or request something. If they can’t track its progress of said request online the value of having an account is inherently reduced.

So when a customer completes a form it is possible to allow them to track the progress of their request. I say it is possible because not all requests would require tracking because of the levels of automation IEG4’s online forms afford. I.e. a person setting up a direct debit may not want to track this because as soon as it is submitted the Direct Debit is set up in full.

The following shows the Track my requests area for a customer that has submitted two forms:

The customer can see - at a glance, when they started the form and the target date for it to be completed. Just like tracking a parcel the customer can see the eta for completion. The target date is driven by user set SLAs that can be customised for every single service type.

This functionality alone inherently should reduce the number of calls to contact centres/customers services.

Process Detail - Steps

If a citizen clicks on one of these they can then see the current stage of the process:

Within here one can see there are three stages to the process. Again, using our parcel tracking analogy this is similar to knowing when it has been dispatched, is en route and has been delivered.

It is important to note that the stages of the process are customisable and can be as many or few as required. The Target is derived from the sum of the SLA that is set for each process.

So if the SLAs for three stages were:

Stage 1 3 days

Stage 2 2 days

Stage 3 3 days

The overall SLA would be 8 days and would thus inform the target from when the form was submitted. Plus, though the SLAs can take account of weekends if desired and so the Target Date would be calculated as 8 working days after submission.

Importantly, the target is dynamic so that if a process is completed quicker than expected i.e. Stage 1 took 2 days instead of three the subsequent steps and therefore target date would automatically update to reflect this.

Finally, in terms of the steps, it is possible to:

send automated
trigger a

When a step is started or completed.

The setting up of the process and its stages/SLAs is all done in OpenProcess. For more information on OpenProcess jump here:

Process Detail - Notes

One of the greatest insights we had when building the track my requests functionality was that it would be great if the customer and council could converse with one another through their OneVu account about their request. So the Notes function was added to allow:

• Councils to request information/ask the customer questions about the information in the request • Citizens to provide answers to any questions

This functionality can completely replace the thousands of letters/emails sent to customers with:

• significant saving to the council • improved value to having an account to the citizen

Whenever notes are added by the Council, the citizen is notified via their preferred channel (as set in their profile) and, if a citizen adds a note, the council officer working on their request is notified via email too.

Process Detail - Documents

Complementing the ability to request info/supporting documentation is the ability for citizens to upload evidence / documents pertinent to their request.

The Council can also use this to provide documents back to the citizen and thus further save on paper / printing / postage for things like licenses and letters to be provided back to the citizen.

If a customer uploads evidence the council officer working on their request is notified by email and vice-versa the citizen is notified via email when the council adds a document to their account.

Lastly, the citizen can also see the online form they completed and any uploads they did whilst completing the online form.

Upload Max Size Limit

The default maximum size limit for uploads to OneVu is 12MB per file.

Family and Friends

In order to maximise digital usage and reflective of the fact that sometimes people care for/assist others we have a function in OneVu, which allows a user to 'share' access to their OneVu account.

This is shown below:

The top half relates to being able to share your account with someone else / multiple others. The second half pertains to those that have shared privileges with you. So in the below there are three accounts being shared with a person and they are sharing their own account with one other person:

When a person clicks the 'Share My Account' button they will see the following:

If no account is found the citizen will informed of this. Where they are the following will appear to enable them to share access to their account:

In the above example, however, John McMahon has been found based upon the email address entered and a 'Share' button presented. Once clicked this will show as follows:

I.e. John will have to accept this access in his own account first. When John logs into his own account and clicks into Friends and Family area he sees this share request:

In the above we can see John has pending requests to both have access and give access. Once he approves and thus gains access to the account where he was granted access, the status is updated and a new nav bar appears in OneVu:

By default the right hand option remains on 'Viewing your own account' but this is a toggle to jump between your account and those that have shared access to their account.

The following shows the one account John currently has shared access to - but clearly if say this were a Councillor/carer they could have access to multiple accounts.

Once selected John is now able to view Jerry's OneVu account and you'll notice the Friends and Family nav bar has changed to purple in colour to highlight this with a button to go 'Back to my account':

Points of note:

1) A person accessing someone else's account cannot a) change their email address or b) for security reasons access the person's Friends and Family to share access with others

2) When a person is provided access they have access to everything in OneVu as if they were that person

3) Access can be revoked at any time:

Ordnance Survey - Places API

In early 2021, Councils became able to use the Ordnance Survey APIs to search for addresses at no cost.

These APIs are documented here:

Reflective of this, IEG4 has created a no code address look up function that is fully integrated to these APIs and this enables non-technical staff to add an address look up to all of their forms.

To add the address look up it's as easy as adding a section and selecting the address selection per below:

Address Section

The ability to place an address search into forms that is able to search the entirety of the UK:

The default option, now that it is free to councils is 'Ordnance Survey'.

Simply click to save and you've set up an address section, which is capable of integrating with the Ordnance Survey.

Address Lookup Style

There is a setting that controls the style of the address look up. The setting is:

AddressLookupStyle

The two modes available which needs you to set them as the value for the above setting.

TypeAheadSearch (this is the default)

If this option is enabled, as the user types in an address or postcode, it will instantly start searching for addresses.

This provides a smart way of dynamically getting the results as the user enters their address.

The speed of the API can mean that sometimes it takes a while for the results to refresh and so if you find this, we'd suggest using the 'Postcode' method.

Postcode

If this option is selected the customer needs to enter a postcode and then physically click a search button.

We'd recommend using this method.

Notes

If the setting is not present, you simply need to use the Create button at the bottom of the Form Management > Settings page to add it and set its value to your preferred style.

This can be added at either form level or at global level (not form specific) in your form settings.

Prerequisite

In order that this can be set up by the IEG4 team, we need to have the council's API key for this. This is free to councils now and simply needs you to create an account per below:

If you are a Public Sector Geospatial Agreement (PSGA) member you can access and use the OS Places API (excluding Match & Cleanse) for free via the OS DataHub. Register for an account or login at

.Once you have this simply provide the details to IEG4 support:

OneVu Digital Platform

The OneVu Digital Platform

Your council's service transformation begins here.

Core Functionality

Creating an account

The Registration and Login page

Get Answers Fast

Submit a Request

Viewing in-progress forms

Completed Forms

Finding a form

Browse All Forms

Changing Address

Changing Name

Bookmarked Services

Two factor authentication

Integrations

Introduction

Council Tax

Civica

Registration

What does it provide?

Northgate

Registration

What does it provide?

Capita

Registration

What does it provide?

Data Items

Payments

Capita Pay360

OneVu Control

The OneVu Digital Platform

Your council's service transformation begins here.

Get Answers Fast

Creating an account

The Registration and Login page

Personalised Tiles

Add to My Account

Layout and design

Address search

Password Tooltip

Validation clearly shown to help the user

Validating your account

Email Validation

Mobile Number Validation

Notify Templates

Social Sign Up Validation

Submit a Request

Viewing in-progress forms

Completed Forms

Finding a form

Browse All Forms

Changing Address

Changing Name

Bookmarked Services

Council Tax

Civica

Registration

What does it provide?

Introduction

Northgate

Registration

What does it provide?

Two factor authentication

Payments

Capita Pay360

Capita

Registration

What does it provide?

Data Items

Business Rates

Capita

Registration Details

What does it provide?

Data Items

Northgate

Registration Details

What does it provide?

Northgate