🧑‍⚕️
Digital CHC
  • Introduction
  • 📄Online Forms
    • Digital Checklist
      • Domains
      • Recommendations
      • PDF Output
    • Fast Track
    • National Consent Form
    • Multi-disciplinary Needs Assessment
    • Decision Support Tool (DST)
    • Review & Reassess
    • S117 Mental Health Referral
    • Children and Young People's Continuing Care Pre-Assessment Checklist
    • Children and Young People's Continuing Care Decision Support Tool (CYP DST)
  • 📘Case Management
    • Introduction
    • Working on cases
      • Editing Patient Details
      • Editing GP details on case
      • Rewinding A Workflow
      • Requests for GP Information
      • Summary page
      • Workflow page
      • Checklist page
      • MDT (and digital DST)
      • Documents page
      • Timeline page
      • Notes page
      • Linked Cases page
      • Deleting a case
    • Create Case Manually
    • ABI Rehab (Not CHC) Cases
    • Initial Contact
    • Care Package Approval Workflows
    • Equipment Care Package Approval Workflows
    • Direct or Third Party PHB Care Packages
    • Block Contract Services and Services Paid by Other Methods
    • Checklist to MDT Workflow process
    • Referrals Discounted Before Assessment Completed
    • Decisions Workflow
    • Social Worker Review of DST
    • CYP Checklist to Joint Assessment Workflow
    • CYP Decisions
    • Mental Health Referrals Workflow
    • Patient Deceased Workflow
    • COPDOL Workflow
  • Finance
    • Prior year codes
  • Digital CHC - Directory of Services
    • Creating Users for Providers/Services Setup
    • Creating Providers and Services
  • Provider Portal
    • Creating Users for Provider Portal (by CHC staff)
    • Creating Users for Provider Portal (by Provider staff)
    • Provider Portal User Guide
  • ☁️Patient Portal - OneVu
    • User Guide
  • ⚡Integrations
    • EMIS Integration
  • 📊Reporting
    • Digital CHC Reportal
  • 🛠️Set Up
    • Users
    • Password management
    • Creating New Users in Digital CHC
    • Resetting Password for a User in Digital CHC
    • Security Groups
    • Document Types
    • Templates
    • CCG and GP Practices
    • Workflows
    • Lists
    • Finance Coding Set Up
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  1. Patient Portal - OneVu

User Guide

PreviousProvider Portal User GuideNextEMIS Integration

Last updated 3 years ago

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Sign-in page

Users (patients/family/advocates) can quickly and easily create and sign-in to their Patient Portal account.

To create a Patient Portal account users can click on options such as “Sign in with Facebook” or “Sign in with Google” which then uses the credentials in those accounts. Alternatively, a user can create a Patient Portal account using their email address or mobile number.

If the user wants to create an account using their Email address or Mobile number they will be presented with the “register for an account” screen to fill in their details:

When all mandatory fields have been completed they will click on the “submit” button to create the account.

A validation email is sent that contains a link for the use to verify their account. This may go into their Spam or Junk folder.

In addition, users can create a Patient Portal account using their mobile number, which will then trigger a validation text message to verify their account.

Signing In

Once the new account has been verified they can sign in to the Patient Portal:

When they sign in they will be taken to the Get Answers Fast Page:

To view the progress of their NHS Continuing Healthcare application they will click on the first tile.

If this is their first time accessing their application via the Patient Portal they will need to complete “registration” fields for verification purposes. The three verification fields are:

· Application reference (case reference in Digital CHC)

· Last name (this is automatically prepopulated from their Patient Portal account, but can be changed if different last name in Digital CHC)

· NHS Number (without any spaces)

Once all three fields have been completed they will then click on the “Register” button.

The system will then check that all three fields match to the case in the Digital CHC system.

If they do not match an error message will be given and the user can try again.

If the three fields do match they will be able to view the Frequently Asked Questions (FAQs) in context of their application:

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