Workflows

There are a number of in-built Workflow processes in the Digital CHC product:

To access the specific Workflow, click on the name of the Workflow:

This shows an overview of the Workflow and whether it is currently enabled (Yes/No):

Click on the Stages tab:

Click on the name of a Stage and this will show the Decision points and the target completion time, which can be changed:

Click on a Decision and that will show which Groups of users have the access to make that decision:

For each workflow stage you must assign the User Security Group(s) that can view cases at that specific stage, and where relevant, can make the decision(s) per stage.