When the online application is received a notification is automatically generated to the citizen.
The content of which is able to be edited with the following being an example template:
Whilst we would recommend the use of only BACS to maximise automation, it is possible to also support the issue of vouchers.
Where you don't mandate bank account provision within the form, the customer can then be issued with vouchers. However, you need to be mindful that this means you will be manually recording details of:
a) A URL for the voucher
b) Details of how they can get the voucher if not a URL
OpenProcess is IEG4's powerful workflow and case management solution, which you can read more about below:
In the context of Free School Meal Holiday Payments, there is two way integration with OpenProcess.
Because the online form:
Searches (reads) for a previous award for the claimant's NINO and the UPRN of the property
Pushes (writes) the details of the application into OpenProcess to enable the bank details to be used in the creation of the BACS file
The service takes the applicant / partners NINO and compares this with already successful awards within the past x weeks. If they have already had an award they will be presented with a message like that shown below:
Unless you allow people to receive payments by voucher, the only screen that you'd need to look at in OpenProcess is 'Search Processes'.
Full details on how to use Search Processes, can be found here:
The following illustrates how this looks in the specific context of this process:
With the following illustrating the data passed from the form for the purposes of reporting:
Within the Documents tab you are able to see a copy of the form PDF if desired.
