# WhatsApp Messages

The set up of WhatsApp requires your council to:

a) Create a Twilio account: [https://www.twilio.com/whatsapp](https://www.twilio.com/whatsapp)

b) Get your API key from Twilio&#x20;

Once done, please raise a support ticket via:

{% embed url="https://help.ieg4.com" %}
IEG4 Help Desk
{% endembed %}

Providing the following details:

**Request Type:** Set up OpenProcess Action&#x20;

**Action Type:** WhatsApp

**API Key:** Your Twilio API Key details.&#x20;

Once provided IEG4's team will set this up for you.&#x20;

