# Users

The users area is where one can see which users are set up in OneVu Control, the groups they're associated with and provides the means to disable them from access altogether.&#x20;

The following illustrates the users screen:

![Users screen](https://3978362562-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgKIYotuJ2G9zOHXIfg%2Fuploads%2FBAXwNesJm3xYvECv4y2b%2FScreenshot%202022-01-05%20at%2012.42.31.png?alt=media\&token=07213952-69ce-46ce-8954-efdc053cc2c3)



###

&#x20;

![](https://3978362562-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgKIYotuJ2G9zOHXIfg%2Fuploads%2F4JgPTaZmRnrBmWEZcozj%2FScreenshot%202022-01-05%20at%2012.44.25.png?alt=media\&token=0506e563-b76b-45d9-9359-04df46792bc3)

### **Add a new user**

The following shows this screen:

![Create a user](https://3978362562-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgKIYotuJ2G9zOHXIfg%2Fuploads%2FiSdlMXoXRqXG8lCUnQwe%2FScreenshot%202021-12-06%20at%2020.04.26.png?alt=media\&token=649ed748-13a6-40ec-b87c-fb1e14679a07)

{% hint style="info" %}
The reason why it is best to set up groups first is that you can then link these at the time of adding users.&#x20;
{% endhint %}

The user will be sent an email to enable them to complete the creation of their user account containing the following message:

"To complete the registration process please confirm your account by clicking on the following link. [Confirm your account](https://www.mailinator.com/linker?linkid=b7b48b98-cc1c-4772-ba93-458a7be41099)"

{% hint style="warning" %}
It is important to note that a user's email cannot already exist as a citizen account. I.e. it is good advice to NEVER use your work email for a OneVu citizen account as it will prevent that email being used to access the back office apps.&#x20;
{% endhint %}

![Adding a user where they already have a citizen account](https://3978362562-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgKIYotuJ2G9zOHXIfg%2Fuploads%2F4JgPTaZmRnrBmWEZcozj%2FScreenshot%202022-01-05%20at%2012.44.25.png?alt=media\&token=0506e563-b76b-45d9-9359-04df46792bc3)



{% hint style="danger" %}
**Also**&#x20;

The person creating the user should create a temporary password for the officer and your guidance should advise them to use the 'Forgot password' function to set it to something only they know.
{% endhint %}

### Forgot password&#x20;

This functionality ensures officers can reset their passwords securely. Once they've clicked the Forgot password link in the previous screenshot they'll be asked to provide their email address to have a reset link sent to them.



### Disabling Access

If someone should have their access disabled it's as simple as clicking the following 'Deny' button:

![Deny Access Button](https://3978362562-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgKIYotuJ2G9zOHXIfg%2Fuploads%2FquoVyjwvaR6ppgPa9DoN%2FScreenshot%202022-01-05%20at%2012.48.41.png?alt=media\&token=3c6eac81-6985-4e1f-b86a-1928d496b8d6)

When access has been removed, it flips to show the following:

![](https://3978362562-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MgKIYotuJ2G9zOHXIfg%2Fuploads%2FvAY6qafAsHfVlUiosilK%2FScreenshot%202022-01-05%20at%2012.49.57.png?alt=media\&token=37eb3d55-85f2-425d-8ff8-f151801dbcc9)



