# Permissions

The following are the permissions that one can associate with a group:

<table><thead><tr><th width="248.75793112472246">Permission</th><th>What does it permit?</th></tr></thead><tbody><tr><td>Customer Service Access</td><td>This is the permission necessary to access the Customer Service Vu function.</td></tr><tr><td>Management Access</td><td>This is the permission necessary to access the OneVu Control function.</td></tr><tr><td>Customer Service Process Access</td><td>Customer service agents are able to drill into the process detail in Track My Requests.</td></tr><tr><td>Reporting</td><td>One is able to access the OneVu reporting function in Reportal</td></tr><tr><td>ServiceVu Diagnostics</td><td>One is able to access the ServiceVu Diagnostics function inside OneVu control and in Customer Service Vu. </td></tr><tr><td>Notification Configuration</td><td>One is granted permission to configure notifications for a given department e.g. to set these up for eBilling in Council Tax.</td></tr><tr><td>Notification Processing</td><td>One is granted permission to access the Notifications function</td></tr><tr><td>Notification Job</td><td>One is granted permission to drill down into the details of a specific notification in Contact Management</td></tr><tr><td>Timeline Event Processing</td><td>This provides access to the timeline function</td></tr><tr><td>Facebook Message Processing</td><td><strong>Not relevant for users</strong></td></tr><tr><td>API Administration</td><td>Enables that user's credentials to be used when accessing the OneVu API functionality where this is licensed.</td></tr><tr><td>OpenProcess to access OneVu</td><td><strong>Not relevant for users</strong></td></tr><tr><td>Bot Access (OneVu)</td><td><strong>Not relevant for users</strong></td></tr><tr><td>Broadcast administration</td><td>One is able, where Broadcast is licensed, to view and enable/disable broadcast topics. </td></tr></tbody></table>

