# Missed Bin Configuration

The configuration for the Missed Bin Collection form is fairly significant owing to the high level of configuration in the form.

But can be broken down into the following areas:&#x20;

## Yotta Alloy Specific Sections

Before getting into the sections which are the same irrespective of the back office application, we will first cover those which are specific to Yotta Alloy.

### Back Office Mapping

This section tells the Missed Bin form which schedules to look for, which workflows, which binstoredesign, and the waste rounds schedule. I.e. you need to update the value of each to reflect your Yotta Alloy instance:

```
  <BackOfficeMapping>
    <Mapping Key="ScheduleCodeDesign" Value="designs_scheduleCode_5f8d5eac8dae040066c53c8c"/>
    <Mapping Key="ScheduleCode" Value="attributes_scheduleCodeCode_5f8d5f3f0e567e0066100ee7"/>
    <Mapping Key="ScheduleCodeDescription" Value="attributes_scheduleCodeName_5f8d5f052802f700676fb147"/>
    <Mapping Key="WorkflowCode" Value="attributes_scheduleCodeWorkflowID_5f8dbfdce27d98006789b4ec"/>
    <Mapping Key="BinStoreDesign" Value="designs_binStores_5fb27335fd2e4f005f4bc8f7"/>
    <Mapping Key="WasteRoundsScheduleCode" Value="attributes_wasteRoundsScheduleCode_5f8de8de8dae040066c59dae"/>
  </BackOfficeMapping>
```

### Address Search Filter

This section tells the Missed Bin form's address look up which addresses to look for and has the primary purpose of excluding commercial addresses. The only parameter that really matters if the 'Value', which says only show addresses where the class of them starts with an R. You could change this to RD (residential) but generally R is suffice:

```
 <AddressSearchFilters>
    <AddressSearchFilter 
    Filter="attributes_premisesBlpuClass" 
    Include="true" 
    StringMatch="Prefix" 
    Value="R"
    >
    </AddressSearchFilter>
  </AddressSearchFilters>
```

## Round Types

These are the streams to which a person can say the missed bin relates. The label e.g.  Black bin (general rubbish) is what is presented to the customer:

```
    <Round Value="REF" Colour="Black">Black bin (general rubbish)</Round>
```

## Incab Codes

The in cab codes are the premises events that indicate why a person's bin was not collected. E.g. for each item, there is a section of XML that maps what was received from the back office (if an event is present) and the message to present to the customer.&#x20;

The following example shows the constituent elements each:

```
<Message EventCode="271-426" Shortdesc="CLOTHES">
<![CDATA[<p>

Your bin was not emptied as it is contaminated with clothes. 
Please remove the contamination from your bin and we will empty it on 
your next scheduled collection.

</p>]]></Message>
```

So for each event type you can set a message. The following elements are configurable:

* EventCode - as known in the back office
* Shortdesc - just makes it easy to identify what it is
* Message - this is what the form will present if the event is present

## Street Incidents&#x20;

The section enables a council to configure the types of street event that could be set against the street a property is on where a bin was not collected as a result of a street level event.  Again, the primary purpose of the config is to create and map an appropriate message to present to the customer based upon the event on their street.&#x20;

For example the following is a street event, saying the bin was not emptied as a result of roadworks preventing access to the street:

```
    <Message EventCode="36" 
    
    Shortdesc="NO ACCESS - ROADWRKS"
    
    ><![CDATA[<p>
    
    Your bin was not emptied because roadworks were blocking access.  
    Please leave your bin out we will try again.
    
    </p>]]></Message>
```

So for each street event type you can set a message. The following elements are configurable:

* EventCode - as known in the back office
* Shortdesc - just makes it easy to identify what it is
* Message - this is what the form will present if the event is present



{% hint style="info" %}
**August 2024 release 1.9 - Whitespace**

The Missed Bin form has been enhanced for Whitespace to add new configuration to allow certain Missed Bin Event codes to be ignored when the form is being completed.

I.e. You can mark an Event Code from Whitespace as to be ignored and it will not stop the citizen from submitting the Missed Bin form

The new configuration looks like this:

\<ContainerEventsToIgnore>

\<Event Shortdesc="Not Presented">

\</Event>

\</ContainerEventsToIgnore
{% endhint %}

## Example Full File

```
<Mappings>
  <Settings>
    <Setting Key="EventMessageMappingKind">EventCode</Setting>
  </Settings>
  <!-- Round or bin types go here -->
  <RoundTypes>
    <Round Value="REF" Colour="Black">Black bin (general rubbish)</Round>
    <Round Value="REC" Colour="Brown">Brown bin (mixed recycling)</Round>
    <Round Value="ORG" Colour="Green">Green lidded bin (food and garden)</Round>
  </RoundTypes>
 
   <!-- Premises Event Types and Messages not specific to bin type go here -->
  <IncabCodes>
    <Message EventCode="264-678" Shortdesc="BIN / BAGS NOT OUT"><![CDATA[<p> Your green lidded bin/bag was not out when the crew were in your area. Your food and garden waste must be out by 6am on your collection day.  We will not return to collect your bin or take any additional waste with your next collection. You can take any excess waste to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
   <Message EventCode="293" Shortdesc="SIDEWASTE"><![CDATA[<p>Our crew have noted that additional waste was left out at your property.  Please be advised that we do not take side waste.  Any extra waste can be taken to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
  <Message EventCode="277-482" Shortdesc="TOO MANY BINS"><![CDATA[<p>Our crew have noted that you have presented additional bin(s) on your last collection date and therefore we will not return to collect your bin.</p>]]></Message>
  <Message EventCode="284-572" Shortdesc="DAMAGED BY CREW"><![CDATA[<p>Unfortunately, our crew reported that they damaged your bin. A replacement has been ordered for you, this will be delivered within the next 10 working days. </p>]]></Message>
  <Message EventCode="268-383" Shortdesc="BIN GONE IN WAGON"><![CDATA[<p>Unfortunately, our crew reported that your bin fell into the back of the wagon during collection.  A replacement has been ordered for you, this will be delivered in the next 10 working days.  </p>]]></Message>
 <Message EventCode="281" Shortdesc="TEXTILES PRESENTED"><![CDATA[<p>Thank you for leaving textiles for recycling.  The supervisor has been notified and they will be collected by a separate vehicle within the next 5 days. </p>]]></Message>
 <Message EventCode="279-551" Shortdesc="WRONG BIN PRESENTED"><![CDATA[<p>Our crew have noted that the wrong bin was presented.  Please visit our bin day checker to view your collection calendar.  We will not come back or take any additional waste with your next collection. You can take any excess waste to your local household waste and recycling centre.  <br><a href="https://www.highpeak.gov.uk/findyourbinday" target="_blank">View our bin day checker</a><br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>

  <!-- Green Bin Event Types and Messages Shown go here -->
    <Message EventCode="271-422" Shortdesc="ANIMAL FAECES"><![CDATA[<p>Your bin was not emptied as it is contaminated with animal faeces. Please remove the contamination from your bin and we will empty it on your next scheduled collection.</p>]]></Message>
    <Message EventCode="271-423" Shortdesc="ASH"><![CDATA[<p> Your bin was not emptied as it is contaminated with ash. Please remove the contamination from your bin and we will empty it on your next scheduled collection.</p>]]></Message>
    <Message EventCode="271-424" Shortdesc="CARDBOARD"><![CDATA[<p> Your bin was not emptied as it is contaminated with cardboard. Please remove the contamination from your bin and we will empty it on your next scheduled collection.  Cardboard can go in your brown bin, or left by the side of the brown bin, for collection.</p>]]></Message>
    <Message EventCode="271-425" Shortdesc="CARRIER BAGS"><![CDATA[<p> Your bin was not emptied as it is contaminated with carrier bags. Please remove the contamination from your bin and we will empty it on your next scheduled collection.</p>]]></Message>
    <Message EventCode="271-426" Shortdesc="CLOTHES"><![CDATA[<p>Your bin was not emptied as it is contaminated with clothes. Please remove the contamination from your bin and we will empty it on your next scheduled collection.</p>]]></Message>
    <Message EventCode="271-427" Shortdesc="GENERAL WASTE"><![CDATA[<p>Your bin was not emptied as it is contaminated with general waste. Please remove the contamination from your bin and we will empty it on your next scheduled collection.  You can take any excess waste to your local household waste and recycling centre.  <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="271-428" Shortdesc="GLASS"><![CDATA[<p>Your bin was not emptied as it is contaminated with glass. Please remove the contamination from your bin and we will empty it on your next scheduled collection.  Any additional recycling can be left in a cardboard box or untied carrier bag with your brown bin on your next collection or taken to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="271-429" Shortdesc="METAL"><![CDATA[<p>Your bin was not emptied as it is contaminated with metal. Please remove the contamination from your bin and we will empty it on your next scheduled collection.  Your local household waste and recycling centre may accept metal, their contact details can be found below. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="271-430" Shortdesc="OTHER"><![CDATA[<p>Your bin was not emptied as it is contaminated with other waste not permitted to be in this bin. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You can take any excess waste to your local household waste and recycling centre.  <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="271-431" Shortdesc="PAPER"><![CDATA[<p>Your bin was not emptied as it is contaminated with paper. Please remove the contamination from your bin and we will empty it on your next scheduled collection. Any additional recycling can be left in a cardboard box or untied carrier bag with your brown bin on your next collection or taken to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="271-432" Shortdesc="STONES/RUBBLE/SOIL"><![CDATA[<p> Your bin was not emptied as it is contaminated with stones, rubble or soil. Please remove the contamination from your bin and we will empty it on your next scheduled collection. Your local household waste and recycling centre may accept these items, their contact details can be found below. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="271-433" Shortdesc="WOOD"><![CDATA[<p>Your bin was not emptied as it is contaminated with wood.  Please remove the contamination from your bin and we will empty it on your next scheduled collection.  Your local household waste and recycling centre may accept wood, their contact details can be found below. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>

<!-- Black Bin Event Types and Messages Shown go here -->
    <Message EventCode="273-445" Shortdesc="CARPET/LINO"><![CDATA[<p>Your bin was not emptied, as it was contaminated with carpet/lino. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You can take these items to your local household waste and recycling centre for disposal or book a bulky collection.</p><br><a href="https://www.highpeak.gov.uk/Bulky-Collection" target="_blank">Book a bulky waste collection</a><br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local Waste and Recycling centre</a></p>]]></Message>
    <Message EventCode="273-446" Shortdesc="DIY WASTE"><![CDATA[<p>Your bin was not emptied as it is contaminated with DIY waste. Please remove the contamination from your bin and we will empty it on your next scheduled collection.  You can take these items to your local household waste and recycling centre for disposal.<br> <a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a> </p>]]></Message>
    <Message EventCode="273-447" Shortdesc="ELECTRICAL ITEMS"><![CDATA[<p>Your bin was not emptied as it is contaminated with electrical items.  Please remove the contamination from your bin and we will empty it on your next scheduled collection.  You can take these items to your local household waste and recycling centre for disposal or book an electrical collection.</p><br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a><br><a href="https://www.highpeak.gov.uk/article/783/Electrical-collection-large-items " target="_blank">Book an electrical collection</a></p>]]></Message>
    <Message EventCode="273-452" Shortdesc="ASH"><![CDATA[<p>Your bin was not emptied as it is contaminated with ash.  Please remove the contamination from your bin and we will empty it on your next scheduled collection.  You can take any excess waste to your local household waste and recycling centre. <br> <a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a> </p>]]></Message>

<!-- Brown Bin Event Types and Messages Shown go here -->
    <Message EventCode="272-434" Shortdesc="BLACK BAGS"><![CDATA[<p>Your bin was not emptied as it is contaminated with black bags. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in an untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-435" Shortdesc="BLK PLASTIC POT/TRAY"><![CDATA[<p>Your bin was not emptied as it is contaminated with black plastic pots/trays. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-436" Shortdesc="CARRIER BAGS"><![CDATA[<p>Your bin was not emptied as it is contaminated with carrier bags. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-437" Shortdesc="COATHANGERS"><![CDATA[<p>Your bin was not emptied as it is contaminated with coat hangers. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-438" Shortdesc="ELECTRICAL ITEMS"><![CDATA[<p>Your bin was not emptied as it was contaminated with electrical items. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-439" Shortdesc="FOOD WASTE"><![CDATA[<p>Your bin was not emptied as it is contaminated with food waste. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-440" Shortdesc="GARDEN WASTE"><![CDATA[<p>Your bin was not emptied as it is contaminated with garden waste. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-441" Shortdesc="MEDICAL WASTE"><![CDATA[<p>Your bin was not emptied as it was contaminated with medical waste. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-442" Shortdesc="NAPPIES"><![CDATA[<p>Your bin was not emptied as it is contaminated with nappies. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-443" Shortdesc="PLASTIC TOYS"><![CDATA[<p>Your bin was not emptied as it is contaminated with plastic toys. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>
    <Message EventCode="272-444" Shortdesc="POLYSTYRENE"><![CDATA[<p>Your bin was not emptied as it is contaminated with polystyrene. Please remove the contamination from your bin and we will empty it on your next scheduled collection. You may leave up to 3 untied bags of recycling next to your bin, these should be presented in a heavy duty untied reusable bag or cardboard box.</p>]]></Message>

<!-- Bin not emptied go here -->
    <Message EventCode="269-417" Shortdesc="TOO HEAVY"><![CDATA[<p>Your bin was not emptied because it was too heavy.  Please lighten your bin so we can empty it on your next collection.  We will not return to collect your bin or take any additional waste with your next collection. You can take any excess waste to your local household waste and recycling centre. <br> <a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a> </p>]]></Message>
    <Message EventCode="269-415" Shortdesc="PARKED CARS"><![CDATA[<p> Your bin was not emptied because of parked cars. We will not return to collect your bin, so please take your bin back in. <br>Black bin - You can leave up to 3 sacks of rubbish out for collection on your next black bin day.<br>Brown bin - Items for recycling can be put out in untied carrier bags or cardboard box, so we can see the contents and easily tip them out.<br>
Food and garden waste - This should be stored in a suitable container and emptied in to the green lidded bin when it is next emptied.<br>
Or if you prefer, you can take excess to your local household waste and recycling centre. <br>
<a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-412" Shortdesc="NO ACCESS LOCKED GATE"><![CDATA[<p> Your bin was not emptied because of a locked gate. We will not return to collect your bin, so please take your bin back in. <br>Black bin - You can leave up to 3 sacks of rubbish out for collection on your next black bin day<br>Brown bin - Items for recycling can be put out in untied carrier bags or cardboard box, so we can see the contents and easily tip them out.<br>Food and garden waste - This should be stored in a suitable container and emptied in to the green lidded bin when it is next emptied.<br>Or if you prefer, you can take excess to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-409" Shortdesc="ADVERSE WEATHER"><![CDATA[<p>We were unable to empty your bin due to adverse weather.  Please leave your bin at your collection point, we will try again within the next 5 working days.</p>]]></Message>
    <Message EventCode="269-416" Shortdesc="ROAD WORKS"><![CDATA[<p>Your bin was not emptied because of road works. We will not return to collect your bin, so please take your bin back in. <br>Black bin - You can leave up to 3 sacks of rubbish out for collection on your next black bin day<br>Brown bin - Items for recycling can be put out in untied carrier bags or cardboard box, so we can see the contents and easily tip them out.<br>Food and garden waste - This should be stored in a suitable container and emptied in to the green lidded bin when it is next emptied.<br>Or if you prefer, you can take excess to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-418" Shortdesc="VICIOUS DOG"><![CDATA[<p>Your bin was not emptied due to a loose animal.  We will not return to collect your bin, so please take it back in.  Please ensure the animal is secure on your next collection day to enable us to empty your bin.  You can take any excess to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-413" Shortdesc="NO ACCESS - OTHER"><![CDATA[<p> Your bin was not emptied because of an access issue beyond our control. We will not return to collect your bin, so please take your bin back in. <br>Black bin - You can leave up to 3 sacks of rubbish out for collection on your next black bin day<br>Brown bin - Items for recycling can be put out in untied carrier bags or cardboard box, so we can see the contents and easily tip them out.<br>Food and garden waste - This should be stored in a suitable container and emptied in to the green lidded bin when it is next emptied.<br>Or if you prefer, you can take excess to your local household waste and recycling centre.<br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-411" Shortdesc="FROZEN LID"><![CDATA[<p> Your bin was not emptied because of a frozen lid. We will not return to collect your bin, so please take your bin back in. <br>Black bin - You can leave up to 3 sacks of rubbish out for collection on your next black bin day.<br>Brown bin - Items for recycling can be put out in untied carrier bags or cardboard box, so we can see the contents and easily tip them out.<br>Food and garden waste - This should be stored in a suitable container and emptied in to the green lidded bin when it is next emptied.<br>Or if you prefer, you can take excess to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-410" Shortdesc="FROZEN CONTENTS"><![CDATA[<p> We tried to empty your bin but the contents were frozen. We will not return to collect your bin, so please take your bin back in. <br>Black bin - You can leave up to 3 sacks of rubbish out for collection on your next black bin day.<br>Brown bin - Items for recycling can be put out in untied carrier bags so we can see the contents and easily tip them out.<br>Food and garden waste - This should be stored in a suitable container and emptied in to the green lidded bin when it is next been emptied.<br>Or if you prefer, you can take excess to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-414" Shortdesc="OVERFLOWING"><![CDATA[<p>Your bin was not emptied because it was overflowing. Please remove some of the contents so we can empty it on your next collection.  We will not return to collect your bin or take any additional waste with your next collection. You can take any excess waste to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-419" Shortdesc="WASTE BLOCKING BINS"><![CDATA[<p>We were unable to get to your bin due to excess waste blocking access.  Please remove any excess waste in time for your next collection.  We will not return to collect your bin or take any additional waste with your next collection. You can take any excess waste to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-681" Shortdesc="BIN DMGD BY RESIDENT"><![CDATA[<p>We were unable to empty to your bin as it is damaged.  We will not return to collect your bin or take any additional waste with your next collection. You can take any excess waste to your local household waste and recycling centre.<br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a><br><br><a href="https://www.highpeak.gov.uk/article/3489/Request-a-new-or-replacement-bin " target="_blank">Click here to order and pay for a new bin </a></p>]]></Message>
    <Message EventCode="269-697" Shortdesc="CONTENTS STUCK IN BIN"><![CDATA[<p>We tried to empty your bin but the contents were stuck.  Please make sure you loosen any content before your next collection.<br>Black bin - You can leave up to 3 sacks of rubbish out for collection on your next black bin day<br>Brown bin - Items for recycling can be put out in untied carrier bags or cardboard box, so we can see the contents and easily tip them out.<br>Food and garden waste - This should be stored in a suitable container and emptied in to the green lidded bin when it is next emptied.<br>Or if you prefer, you can take excess to your local household waste and recycling centre.<br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="269-698" Shortdesc="BIN ALREADY EMPTY"><![CDATA[<p>Your bin was already empty when our crew came to collect it.  We will not return until your next collection.  You can take any excess waste to your local household waste and recycling centre.<br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
  
  </IncabCodes>
 
   <!-- Street Event Types and Messages Shown go here -->
  
  <StreetIncident>
    <Message EventCode="36" Shortdesc="NO ACCESS - ROADWRKS"><![CDATA[<p>Your bin was not emptied because roadworks were blocking access.  Please leave your bin out we will try again.</p>]]></Message>
    <Message EventCode="37" Shortdesc="NO ACCESS- Rd CLOSED"><![CDATA[<p>Your bin was not emptied as the road was closed when our crew were in the area.  Please leave your bin out we will try again.</p>]]></Message>
    <Message EventCode="38" Shortdesc="NO ACCESS-BAD WEATHR"><![CDATA[<p>Your bin was not emptied due to bad weather.  Please leave your bin out, we will try again when conditions improve.</p>]]></Message>
    <Message EventCode="39" Shortdesc="NO ACCESS-PARKD CARS"><![CDATA[<p>There were parked cars preventing access when we tried to collect your bin.  Please leave your bin out we will try again.</p>]]></Message>
    <Message EventCode="41" Shortdesc="NO ACCESS 2ND TRY"><![CDATA[<p>Your bin was not emptied as the road was not accessible when our crew were in the area.  Please leave your bin out we will try again. </a></p>]]></Message>
    <Message EventCode="42" Shortdesc="NO ACCESS 3RD TRY"><![CDATA[<p> We have tried multiple times to collect your bin.  We will not return again.<br>Black bin - You can leave up to 3 sacks of rubbish out for collection on your next black bin day.<br>Brown bin - Items for recycling can be put out in untied carrier bags or a cardboard box so we can see the contents and easily tip them out.<br>Food and garden waste - This should be stored in a suitable container and emptied in to the green lidded bin when it is next been emptied.  Or if you prefer, you can take excess to your local household waste and recycling centre. <br><a href="https://www.highpeak.gov.uk/HWRC" target="_blank">Click here to find your local centre </a></p>]]></Message>
    <Message EventCode="43" Shortdesc="PARTIAL STREET COMPLETE"><![CDATA[<p> Our crew were only able to access part of the street due to access issues.  Please leave your bin out we will try again.</p>]]></Message>
    <Message EventCode="49" Shortdesc="RND DELAYS LEAVE OUT"><![CDATA[<p>Unfortunately, your bin collection today has been delayed, we apologise for any inconvenience.  Please leave your bin out, we will collect it as soon as we can. </p>]]></Message>
  </StreetIncident>
  
</Mappings>
```

