# Direct Debit Email

To ensure that you can take a fully paperless Direct Debit approach you need to send details of the Direct Debit to be set up within 3 working days.&#x20;

To optimise the process and remove legacy approaches of sending physical letters to customers, it is possible to automatically email the customer a letter branded with your council's branding.&#x20;

We need you, as a part of your implementation to provide us with:

* Your council's logo
* Your council's name / department / address / contact info

If you go to the Form's Portal upon submission, you can see the DD\_letter at the bottom of the Documents list:

![](https://2656168474-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mgp5Z7yRwKJeCMlRrzD%2F-Mgv9oXXcUsZlrhXqGEJ%2F-MgvAWD5ibYxHkNGg47I%2FScreenshot%202021-08-12%20at%2017.24.35.png?alt=media\&token=63e3fe26-b7a3-49f3-8ccc-4fae50af365e)

An example letter generated looks as follows, with the details from the form automatically being used in the creation of the template:

![](https://2656168474-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mgp5Z7yRwKJeCMlRrzD%2F-MgvB3HcB0I3WqDSwcPg%2F-MgvBpUxy_NNw4c59lSB%2Fimage.png?alt=media\&token=cac43de9-672e-4584-8fe9-2e3be4800001)

