> For the complete documentation index, see [llms.txt](https://ieg4.gitbook.io/onevu-digital-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ieg4.gitbook.io/onevu-digital-platform/master.md). # The OneVu Digital Platform ## Your council's service transformation begins here. IEG4’s OneVu solution is a digital platform designed to enable the digital transformation of how council services are delivered and used. OneVu has helped to enable a wide range of councils (e.g. districts/unitaries/shared services) to: • reduce phone calls/face-to-face to contacts by up to 50% across ALL departments • replace document management systems corporately and enable over 184 separate processes to be managed / tracked by citizens online • create a complaints management application • create a registrar’s service OneVu also facilitates the removal, with no code, of other case management systems. OneVu provides a common user interface for citizens to communicate, in a single cross-council service, to any back-office department. It is a single digital portal for citizens. From OneVu, your citizens can: • find out when their next benefit payment date is • find out the day of their council rent statement • find a copy of their council tax bill • find details of their taxi licence and when it needs to be renewed • request a bulky waste uplift • see when the fly tipping they reported will be resolved and the outcome of the investigation • track the progress of a social care finance assessment • pay a parking fine • search for community services to help a parent get out and about more or help around the home • and much more… As citizen expectations increase, the inherent complexities of a council need to be presented in a simple to use and intelligible manner to the citizen. One that makes self-serve simple and reduces avoidable contact. The OneVu approach is one of cohesive services that deliver consistent, attractive user experiences driven by integration. It's a sea change from what many councils have now - a patchwork quilt of bolted together solutions with vastly different user experiences. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://ieg4.gitbook.io/onevu-digital-platform/master.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.