> For the complete documentation index, see [llms.txt](https://ieg4.gitbook.io/onevu-digital-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ieg4.gitbook.io/onevu-digital-platform/master.md). # The OneVu Digital Platform ## Your council's service transformation begins here. IEG4’s OneVu solution is a digital platform designed to enable the digital transformation of how council services are delivered and used. OneVu has helped to enable a wide range of councils (e.g. districts/unitaries/shared services) to: • reduce phone calls/face-to-face to contacts by up to 50% across ALL departments • replace document management systems corporately and enable over 184 separate processes to be managed / tracked by citizens online • create a complaints management application • create a registrar’s service OneVu also facilitates the removal, with no code, of other case management systems. OneVu provides a common user interface for citizens to communicate, in a single cross-council service, to any back-office department. It is a single digital portal for citizens. From OneVu, your citizens can: • find out when their next benefit payment date is • find out the day of their council rent statement • find a copy of their council tax bill • find details of their taxi licence and when it needs to be renewed • request a bulky waste uplift • see when the fly tipping they reported will be resolved and the outcome of the investigation • track the progress of a social care finance assessment • pay a parking fine • search for community services to help a parent get out and about more or help around the home • and much more… As citizen expectations increase, the inherent complexities of a council need to be presented in a simple to use and intelligible manner to the citizen. One that makes self-serve simple and reduces avoidable contact. The OneVu approach is one of cohesive services that deliver consistent, attractive user experiences driven by integration. It's a sea change from what many councils have now - a patchwork quilt of bolted together solutions with vastly different user experiences. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://ieg4.gitbook.io/onevu-digital-platform/master.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.